At bgmgold.in, we understand that plans can change, and we want to make your shopping experience as flexible as possible. That's why we have designed our cancellation policy to accommodate your needs while ensuring fair and transparent procedures.

Order Cancellation Timeframe

You can request the cancellation of your order within 7 days of placing it. Once this timeframe has passed, your order may have already been processed, and cancellation may not be possible.

How to Request Cancellation

To request an order cancellation, please follow these steps:

1. Log in to your bgmgold.in account.
2. Go to the "Order History" section.
3. Locate the order you wish to cancel and click on it for details.
4. Click on the "Cancel Order" button or link.
5. Follow the on-screen instructions to complete the cancellation request.
6. If you face any technical issue, feel free to call on +917989861678 for assistance or mail us on support@bgmgold.in

Cancellation Eligibility

• Orders that have already been shipped or delivered cannot be cancelled. In such cases, please refer to our Returns and Refunds Policy.
• Customized or personalized items may not be eligible for cancellation, depending on the progress of the customization process. Please contact our customer support for assistance.

Refund Process

Upon successful order cancellation within the specified timeframe, we will process your refund according to the following guidelines:

• If you paid by credit card or digital wallet, the refund will be credited back to the original payment method.
• If you paid by bank transfer or another non-digital method, we will coordinate with you to facilitate the refund.
• Refunds will be processed promptly, but it may take 7 working days for the amount to reflect in your account, depending on your payment provider.

Contact Us

If you have any questions or encounter any issues while cancelling your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth cancellation process.

Contact number +917989861678

Policy Changes

BRILLIANT GOLD MERCHANTS PRIVATE LIMITED reserves the right to update or modify this cancellation policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly for any updates.

Thank you for choosing bgmgold.in. We appreciate your trust in us, and we're committed to providing you with a seamless shopping experience.

BRILLIANT GOLD MERCHANTS PRIVATE LIMITED

bgmgold.in

+917989861678